Invoice marked unpaid after payment

Invoice marked unpaid after payment

If your invoice still shows as unpaid after you completed payment, do not panic. In some cases, payment confirmation may take a short time to appear.

What to check first

1. Confirm that the payment was completed successfully on your payment provider's side.
2. Refresh the invoice page in your client area.
3. Wait a few minutes and check again.

Possible reasons

• Payment confirmation is still processing
• The payment was not completed successfully
• There was a delay in updating the invoice status
• The payment may require manual review

What to do next

If the invoice still shows as unpaid after a reasonable amount of time, please open a support ticket and include:

• Your invoice number
• Your order number, if relevant
• The payment method used
• Proof of payment, such as a screenshot or transaction reference