I lost access to my media server login

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I lost access to my media server login

If you can no longer log in to your media server, go through the checks below.

Check your service status

  1. Log in to your client area.
  2. Open Services.
  3. Confirm that the service is marked as Active.

Check your login details

Make sure you are using the correct:

  • Email address
  • Username
  • Password
  • Platform account, if required

Check the platform

Some services may require platform-specific login methods depending on whether you use:

  • Plex
  • Emby
  • Jellyfin

Try the basics

  • Retry the login carefully
  • Reset your password if that option is available
  • Try a private browser window
  • Try another device or browser

Still locked out?

Please open a support ticket and include:

  • Your order number
  • The platform you are using
  • The email or username involved
  • Any error message shown on screen
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