How to optimize streaming quality

How to optimize streaming quality

If your media buffers, drops in quality, or fails to play smoothly, adjusting your playback settings can often help.

Best practice

For the best experience, use the highest quality your device and internet connection can handle without forcing unnecessary transcoding.

Recommended checks

• Use a stable internet connection
• Prefer wired or strong Wi-Fi when possible
• Keep your app updated
• Test playback without subtitles if issues occur
• Try another device to compare behavior

Playback notes

Depending on your device and platform, playback may use:

• Direct Play – the file plays without conversion
• Direct Stream – the file is repackaged with minimal processing
• Transcoding – the file is converted to match the device or bandwidth

If playback struggles

• Lower the streaming quality temporarily
• Disable unsupported subtitle formats
• Retry playback through a web browser or another app
• Use a more capable playback device if needed

If you continue to experience quality issues, contact support and include your platform, device, and connection type.