Emberly Privacy Policy

© 2026 Emberly. All rights reserved.

Privacy Policy

Last updated: April 2026

1. Introduction

This Privacy Policy explains how Emberly collects, uses, stores, and protects personal information when you use our website, client area, and related services.

By using the Service, you acknowledge that your information may be processed as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Information you provide directly

  • name
  • email address
  • billing details
  • account information
  • support messages
  • order-related information

Information collected automatically

  • IP address
  • browser and device information
  • login activity
  • service usage information
  • cookies and similar technologies

3. How We Use Information

We use personal information to:

  • create and manage your account
  • process orders and payments
  • provide support
  • communicate about invoices, services, and account matters
  • improve the Service
  • protect against fraud, abuse, and unauthorized access
  • comply with legal obligations

4. Third-Party Services We Use

To operate and improve the Service, we may use trusted third-party providers and infrastructure, including:

  • PayPal for payment processing
  • Discord for community communication and support-related interaction
  • Cloudflare for DNS, proxying, security, and performance-related services
  • Tailscale and WireGuard for secure networking and infrastructure connectivity
  • Umami Analytics for privacy-focused website analytics

These providers may process certain technical or personal data as part of delivering their services. Their handling of data is governed by their own privacy policies and terms.

5. Payments

Payments may be processed through third-party payment providers such as PayPal. We do not necessarily store full payment card or payment account details ourselves.

Payment providers may process your data according to their own privacy policies and legal obligations.

6. Support and Communications

If you contact us, we may keep records of support requests and related communications in order to assist you, improve support quality, and maintain service records.

If you interact with us through Discord, some information you provide there may also be visible to Discord and handled under Discord's own policies.

7. Cookies and Similar Technologies

We may use cookies and similar technologies for:

  • login sessions
  • account security
  • basic analytics
  • remembering preferences
  • improving usability

You can manage cookies through your browser settings, but some parts of the Service may not function properly if cookies are disabled.

8. Analytics

We may use Umami Analytics to better understand website usage and improve the Service.

Umami is used in a privacy-focused manner to help us understand general traffic and usage patterns without unnecessarily collecting invasive personal data.

9. Infrastructure and Security

We use technical and infrastructure providers to help operate the Service securely and reliably.

This may include services related to:

  • secure networking
  • reverse proxying
  • DDoS or abuse protection
  • DNS and traffic routing
  • service availability and operational security

Examples include Cloudflare, Tailscale, and WireGuard.

10. Sharing of Information

We do not sell your personal data.

We may share information only where reasonably necessary with:

  • payment providers
  • hosting or infrastructure providers
  • communication or support tools
  • legal authorities where required by law
  • service providers acting on our behalf under appropriate obligations

11. Data Retention

We keep personal data only for as long as necessary for:

  • account administration
  • billing and record-keeping
  • legal compliance
  • support history
  • security and fraud prevention

When data is no longer needed, we will delete or anonymize it where reasonably possible.

12. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no system can be guaranteed to be completely secure.

13. Your Rights

Depending on your location and applicable law, you may have rights to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion of data where applicable
  • object to certain processing
  • request restriction of processing
  • request a copy of your data

To make a privacy-related request, contact us at [email protected].

14. Third-Party Services

Our Service may interact with third-party platforms or tools. Those services may collect or process data under their own privacy policies. We are not responsible for the privacy practices of third parties.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date at the top of this page and provide notice where appropriate.

16. Contact

If you have any questions about this Privacy Policy or how your data is handled, contact:

Email: [email protected] Discord: https://emberly.pro/discord

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